Shipping policy
Welcome to VeroPaws Canada. Please review our Shopping Policy carefully before placing an order. By purchasing from our store, you agree to the terms outlined below.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
Once your order has been processed, it will be shipped according to the shipping method selected at checkout.
Shipping Policy
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Estimated delivery time: 5–7 business days
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Shipping times may vary depending on:
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Your location
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Carrier delays
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Weather conditions or high-demand periods
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Please note that delivery timelines are estimates, not guarantees.
Shipping Rates
Shipping fees are calculated at checkout based on:
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Order weight
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Shipping destination
Any applicable shipping charges will be displayed before completing your purchase.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information (if available).
Shipping Address Accuracy
Please ensure that your shipping address is complete and accurate at checkout.
VeroPaws Canada is not responsible for:
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Delays caused by incorrect or incomplete addresses
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Packages marked as delivered by the carrier
If you notice an error in your address, contact us immediately at support@veropaws.com.
Delays
Shipping delays may occur due to factors beyond our control, including:
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Carrier issues
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Customs delays
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Natural events
We appreciate your patience in such cases.
International Shipping
We may offer international shipping depending on the destination.
Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.
Order Cancellations
Orders can only be canceled before they are shipped.
If your order has already shipped, please refer to our Return & Refund Policy.
Returns & Refunds
Please review our Return & Refund Policy for detailed information regarding returns, exchanges, and refunds.
Contact Information
If you have any questions about your order or this Shopping Policy, please contact us:
📧 support@veropaws.com
🏪 VeroPaws Canada