Return & Refund Policy

At VeroPaws Canada, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re happy to assist you under the policy below.

Returns & Exchanges

We offer a 15-day return and exchange policy, which means you have 15 days from the date you receive your item to request a return or exchange.

To be eligible for a return or exchange, your item must:

  • Be in the same condition as received

  • Be unused and unworn

  • Have original tags attached

  • Be in original packaging

  • Include proof of purchase or receipt

To initiate a return or exchange, please contact us at:
📧 support@veropaws.com

Returns or exchanges sent without prior approval will not be accepted.

Return Address

Approved returns must be sent to the following address:

Address: 5310 1st Street South West

Suite: 122

City: Calgary

Province: Alberta

Postal code: T2H 0C8

Country: Canada

(Return instructions will be provided after approval.)

Damaged or Incorrect Items

Please inspect your order immediately upon delivery.
If your item is:

  • Damaged

  • Defective

  • Incorrect

Contact us right away at support@veropaws.com, and we will resolve the issue promptly.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Perishable goods (including pet food, treats, or supplements)

  • Custom or personalized products

  • Personal care or hygiene products

  • Hazardous materials, flammable liquids, or gases

  • Sale items

  • Gift cards

If you are unsure whether your item qualifies, please contact us before requesting a return.

Exchanges

If you would like a different item:

  1. Request a return for the original item within 15 days

  2. Once the return is approved, place a new order for the desired product

This ensures the fastest processing.

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, without providing a reason.

Returned items must meet the same eligibility conditions listed above.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Your refund will be issued to the original payment method

  • Processing time: within 10 business days

Please allow additional time for your bank or card provider to process the refund.

If more than 15 business days have passed since approval, please contact us at support@veropaws.com.

Contact Information

For any questions regarding returns, exchanges, or refunds, please contact us:

📧 support@veropaws.com
🏪 VeroPaws Canada