FAQ

Frequently Asked Questions (FAQs)

VeroPaws Canada

1. Where do you ship from?

We ship our products from trusted fulfillment partners to ensure fast and reliable delivery. Orders are delivered across Canada and selected international locations.

2. How long does shipping take?

Shipping usually takes 5–7 business days after your order has been processed.
Processing time is typically 1–3 business days.

Please note that delivery times are estimates and may vary due to carrier delays or external factors.

3. How much does shipping cost?

Shipping costs are calculated at checkout based on your location and order size.
Any applicable shipping fees will be shown before you complete your purchase.

4. How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with tracking information (if available).

5. Can I change or cancel my order?

Orders can only be changed or canceled before they are shipped.
Please contact us as soon as possible at support@veropaws.com if you need assistance.

6. What is your return and exchange policy?

We offer a 15-day return & exchange policy from the date you receive your item.

Items must be:

  • Unused and in original condition

  • With tags attached

  • In original packaging

Please review our Return & Refund Policy for full details.

7. Are your products vet-approved?

Our products are selected based on general veterinary safety guidelines and recommendations.
They are designed to support everyday comfort and pet well-being but are not a replacement for professional veterinary advice.

8. Do you offer a money-back guarantee?

Yes! We offer a Money-Back Guarantee on eligible products in accordance with our Return & Refund Policy.

9. What payment methods do you accept?

We accept secure payments through Shopify, including:

  • Credit cards

  • Debit cards

  • Other payment methods available at checkout

All payments are encrypted and secure.

10. Do you ship internationally?

International shipping may be available for select destinations.
Please note that customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.

11. How do I contact customer support?

You can reach us anytime via email:

📧 support@veropaws.com

We aim to respond within 24–48 business hours.

12. My order arrived damaged or incorrect. What should I do?

Please contact us immediately at support@veropaws.com with your order number and photos of the issue.
We’ll make it right as quickly as possible.

Still have questions?
Feel free to contact us at support@veropaws.com — we’re happy to help! 🐾